Privacy policy

Privacy Policy

Last Updated: September 7, 2026

At Lilac Sip, we respect your privacy and are committed to protecting the personal information you share with us.

This Privacy Policy explains how Lilac Sip (“we”, “us”, “our”) collects, uses, stores and protects your information when you visit or use our website https://lilacsip.com/, place an order, contact us, subscribe to our communications, or otherwise interact with our services.

By using our website, you acknowledge that you have read and understood this Privacy Policy.

1. Information We Collect

Depending on how you interact with Lilac Sip, we may collect the following information.

A. Information You Provide to Us

When you place an order, create an account, contact us, subscribe to our newsletter, or submit a form, you may provide:

· Full name

· Email address

· Mobile/telephone number

· Billing address

· Shipping/delivery address

· Order and purchase details

· Information you provide when contacting customer support

· Feedback, reviews or other communications you voluntarily submit

· Marketing preferences

We only request information that is reasonably necessary for the relevant purpose.

B. Payment Information

When you make a purchase, your payment may be processed through third-party payment providers.

Lilac Sip does not ordinarily need to store your complete debit card, credit card, UPI or banking credentials on its own systems. Payment information may be processed directly by the relevant payment gateway or service provider according to its own privacy and security practices.

You should review the privacy policy of your chosen payment provider for information about how it handles payment-related information.

C. Information Collected Automatically

When you browse our website, certain technical information may be collected automatically, such as:

· IP address

· Browser type

· Device type

· Operating system

· Approximate location derived from technical information

· Pages viewed

· Products viewed

· Referring website or source

· Date and time of visits

· Website interaction and usage information

This information helps us understand how visitors use our website and improve the Lilac Sip experience.

2. How We Use Your Information

We may use the information we collect to:

· Process and fulfil your orders

· Confirm and communicate order details

· Arrange shipping and delivery

· Provide customer support

· Process returns, refunds or exchanges

· Respond to questions and enquiries

· Improve our website, products and customer experience

· Understand website traffic and visitor behaviour

· Prevent fraud, misuse and security incidents

· Maintain website functionality and security

· Send service-related communications

· Send promotional emails, offers or product updates where permitted and where you have provided the necessary consent or otherwise permitted by applicable law

· Maintain records required for accounting, taxation and legal purposes

· Comply with applicable laws and lawful requests from authorities

We aim to collect and use personal information only for legitimate and clearly communicated purposes.

3. Marketing Communications

If you choose to subscribe to Lilac Sip communications, we may send you information about:

· New products

· Special offers

· Discounts

· Seasonal collections

· Tea-related content

· Brand updates

· Events or campaigns

You can unsubscribe from promotional emails at any time by using the unsubscribe option included in the communication or by contacting us using the details provided below.

Unsubscribing from marketing communications does not necessarily stop essential service communications, such as order confirmations, shipping updates or important account-related messages.

4. Cookies and Similar Technologies

Our website may use cookies and similar technologies.

Cookies are small files stored on your device that can help websites remember your preferences, maintain shopping-cart functionality, understand website usage and improve your browsing experience.

We may use cookies for purposes such as:

· Keeping items in your shopping cart

· Maintaining website sessions

· Remembering preferences

· Understanding website traffic

· Measuring website performance

· Improving our website

· Supporting relevant marketing and advertising activities, where applicable

Some cookies may be placed by third-party service providers that help us operate our website, analyse traffic or provide marketing services.

You may be able to manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect website functionality, including shopping-cart or checkout features.

5. Shopify and Service Providers

Lilac Sip’s online store may be hosted and operated using Shopify and related Shopify services.

Shopify and other service providers may process information necessary to operate our ecommerce store, including information relating to your orders, account, checkout, payments, shipping and website usage.

We may also use trusted third-party providers for services such as:

· Payment processing

· Order fulfilment

· Shipping and delivery

· Website analytics

· Email communication

· Customer support

· Marketing and advertising

· Fraud prevention

· Technology and website functionality

These service providers may process personal information only to the extent reasonably necessary to provide their services or as otherwise permitted by applicable law.

6. Payment Security

Payments made through our website may be processed by third-party payment gateways.

Payment providers use their own security measures and may apply industry-standard security requirements to protect payment information.

Lilac Sip does not ask you to provide your card PIN, banking password, OTP or other confidential authentication credentials through email, social media or customer-support messages.

Never share your OTP, PIN, CVV or banking password with anyone claiming to represent Lilac Sip.

7. How We Share Your Information

We do not sell your personal information as a business practice.

We may share information with trusted parties when reasonably necessary to operate our business, fulfil your requests or comply with legal obligations.

These parties may include:

· Shopify and ecommerce technology providers

· Payment gateways

· Shipping and logistics partners

· Website and hosting providers

· Analytics providers

· Email and communication platforms

· Marketing service providers

· Customer-support providers

· Fraud-prevention and security providers

· Professional advisers, where necessary

· Government authorities or law-enforcement agencies where required by applicable law

We aim to share only the information reasonably necessary for the relevant purpose.

8. Third-Party Links

Our website may contain links to third-party websites, applications, social-media platforms or other services.

If you follow a third-party link, you will be subject to that third party’s privacy practices and policies.

Lilac Sip is not responsible for the privacy, security or content practices of third-party websites or services that we do not control.

We encourage you to review the privacy policy of any third-party website before providing personal information.

9. Data Security

We take reasonable technical and organisational measures designed to protect personal information against:

· Unauthorised access

· Loss

· Misuse

· Alteration

· Disclosure

· Destruction

However, no method of transmitting information over the internet or storing information electronically can be guaranteed to be completely secure.

If we become aware of a personal-data security incident that requires notification under applicable law, we will take appropriate steps in accordance with applicable legal requirements.

10. Data Retention

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including purposes such as:

· Completing transactions

· Providing customer support

· Maintaining business and transaction records

· Resolving disputes

· Preventing fraud

· Meeting accounting, taxation and legal requirements

· Complying with applicable laws

When information is no longer reasonably required, we may delete, anonymise or otherwise dispose of it in accordance with applicable law and our operational requirements.

11. Your Privacy Rights

Depending on applicable law and the circumstances of processing, you may have rights relating to your personal information, including rights to:

· Request information about how your personal data is being processed

· Request access to personal information held about you

· Request correction of inaccurate or incomplete information

· Request deletion of personal information where applicable

· Withdraw consent where processing is based on consent

· Opt out of promotional communications

· Raise a privacy-related complaint or concern

Where applicable, we will take reasonable steps to verify your identity before processing certain requests in order to protect your information from unauthorised access.

To exercise your applicable privacy rights, contact us using the details provided in the Contact Us section below.

India’s current data-protection framework provides for clear notices, specified purposes, consent mechanisms and ways for individuals to exercise their rights and withdraw consent.

12. Withdrawal of Consent

Where we process your personal information based on your consent, you may withdraw that consent by contacting us.

You may also unsubscribe from promotional communications using the unsubscribe mechanism provided in the communication.

Withdrawal of consent will not affect processing that was already carried out lawfully before withdrawal, and it may not apply where we have another lawful basis or legal obligation to retain or process the information.

13. Children’s Privacy

Our website is intended for a general audience and is not specifically directed toward children.

We do not knowingly seek to collect personal information from children in circumstances where such collection is prohibited by applicable law.

If you believe that a child has provided personal information to us inappropriately, please contact us so that we can review the situation and take appropriate action.

14. International Data Transfers

Some of our technology, payment, analytics, logistics or service providers may process information in locations outside India.

Where personal information is transferred or processed outside India, we will take reasonable steps to do so in accordance with applicable legal requirements and appropriate safeguards.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect:

· Changes to our business

· Changes to our website or services

· Changes in technology

· Changes to our data practices

· Changes in applicable laws or regulations

When we make changes, we will update the “Last Updated” date at the top of this page.

We encourage you to review this page periodically to stay informed about how we handle personal information.

16. Contact Us

If you have questions about this Privacy Policy, want to exercise an applicable privacy right, or have a concern about how your information is handled, please contact us:

Lilac Sip

Email: [YOUR OFFICIAL EMAIL ADDRESS]

Phone: [YOUR BUSINESS PHONE NUMBER]

Business Address: [YOUR REGISTERED BUSINESS ADDRESS]

Privacy Contact: [PRIVACY CONTACT NAME / EMAIL, IF DIFFERENT]

Website: https://lilacsip.com/

We will make reasonable efforts to review and respond to privacy-related requests in accordance with applicable law.